“We are honored to be included in Gartner’s Market Guide, amongst seven other representative vendors worldwide,” West Interactive Services President Skip Hanson said. “It is clear that phone-based services remain an important component of companies’ customer care and customer experience strategies. West is proud to deliver a scalable voice platform and deep expertise in speech, cognitive science, data analytics and multi-channel cloud-based communications to help our clients optimize the user-experience and realize meaningful business results.”
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